Currys PC World

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sarah's complaint against Currys PC World

sarah carroll

11/03/2017

[LAPSED] Product Support

Complaint against Currys PC World

Hello, possibly about 3 years ago i purchased a i pad mini in curry in the farnborough store. I have not had this product for over 2 years now and i am still be charged £3.00 a month for support for the product which i did not agree too and no longer have. I think this is terrible and tricks people into them giving you money. This means over the 2 year period i have been charge a total of £72. I want this cancelled asap and i am hoping for a refund, this should be discussed and a courtesy email or text should be sent as a reminder. If i did not notice this i could be paying this sum for more years to come.

  • supporters 0

Lapsed. sarah has not responded in 90 days

  • Comments (8)

TEAM KNOWHOW | | VERIFIED

I am sorry to hear this Sarah. Can you provide your full name, address and contact tel so I can ensure the agreement is cancelled for you? Thanks - Marcus

sarah carroll | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Sarah, Just checked but nothing under bedford court on postcode finder in Farnborough. Can I take the postcode and/or any alternative addresses it could be?- Marcus

sarah carroll | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Sarah, thank you for confirming the details requested by my colleague. I can confirm that the Service Agreement in question has been cancelled with immediate effect. Due to the length of time the Agreement has been in place, I am unable to provide you with the refund as requested - Shaun

sarah carroll | | VERIFIED

User Responded via private message

sarah carroll | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

I understand your comments and I offer my apologies Sarah. At this juncture, I am unable to authorise the refund requested. Our CEO team will respond to your communication addressed to Sebastian once received - Shaun
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