Currys PC World

4.00 stars

2904 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Sarah's complaint against Currys PC World

Sarah Fisher

18/01/2017

[RESOLVED] - Care plan

Complaint against Currys PC World

Bought an iPad mini (either in 2013 or 2014) and took out a two year care plan by direct debit. Only just noticed after having issues with my partners recent purchase with currys pc world that the direct debit is still going out every month! I was told in store it would be only be for two years unless I chose to extend. Don't even have the iPad anymore but have still been paying! Cancelled the direct debit now to prevent further money being taken!

  • supporters 0

Currys PC World resolved this complaint

  • Comments (8)

TEAM KNOWHOW | | VERIFIED

Hi Sarah, please can I have the agreement number and address so I can check the cancellation for you - Tony

Sarah Fisher | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi, I am sorry I can not locate an agreement via your surname and postcode. Is there other details I can search by? Do you have a DD number at all please - Tony

Sarah Fisher | | VERIFIED

The surname may be fretwell the only number I have is next to the direct debit on my statement which is 3231035825

TEAM KNOWHOW | | VERIFIED

Hi Sarah, This particular payment appears to relate to someone other than yourself. If you would like to confirm the name and address on the agreement i'll be happy to advise further. Richard

Sarah Fisher | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Sarah, thank you for confirming those requested details. I have located the Agreement in question which is one of our "pay monthly". Essentially, the Service Agreement will last for as long as the customer wants and will renew on a month by month basis unless instructed otherwise. I can confirm that the Agreement is currently cancelled and will no longer draw funds - Shaun

Sarah Fisher | | VERIFIED

Quick reply
400 characters

2,903 other reviews of Currys PC World


loader