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Samia's complaint against Currys PC World

Samia Malik

26/03/2017

[RESPONDED] Product Support AG

Complaint against Currys PC World

I have noticed a monthly payment going out of my account for 'product support AG'. I have no idea what this relates to and did not agree to this. I would like the payments to stop immediately and a refund for the payments that have gone out. Thank you, Samia

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Currys PC World has responded

  • Comments (10)

TEAM KNOWHOW | | VERIFIED

Hi Samia, so that I can check what this is for you, can you please private message me your full address and the amount being taken? - Leanne D

Samia Malik | | VERIFIED

User Responded via private message

Samia Malik | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Samia, Apologies but I cannot find anything under this address. Can you let me know the other addresses it could be under and I will be happy to check for you? - Marcus

Samia Malik | | VERIFIED

Ok try S1 2LJ or my most recent one is W3 8HB

TEAM KNOWHOW | | VERIFIED

Thanks Samia, still nothing though I'm afraid. Could it be under a different name and also (if relevant) do you have the direct debit ref?- Marcus

Samia Malik | | VERIFIED

How strange. No, I've never had any name changes. There's no direct debit reference and it doesn't come up under my direct debits on online banking. The transaction says 'product support AG'. Is there a phone number i can contact you on to give other details?

TEAM KNOWHOW | | VERIFIED

Sounds strange to me too Samia. The product support have a dedicated line on 03445 614000 so thats the best tel. Can you let me know how you get on too? - Marcus

Samia Malik | | VERIFIED

Cancelled it, no refund

TEAM KNOWHOW | | VERIFIED

Hi Samia. I am sorry to hear you are not happy with the handling. Just so we can look into this, and see if we can help, would you like to email us direct at [email protected], with the reference SPK006. If you can include your full name, full address, and any relevant info you have, and we can assist. Many thanks, David
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