Currys PC World

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Ashley's complaint against Currys PC World

Ashley Bruce

13/09/2016

[RESOLVED] - Product support charges

Complaint against Currys PC World

I purchased a TV from Currys PC World and was given a months free product support. The customer service advisor told me to cancel the direct debit for this with my bank which I believed I had but have noticed that on 21st June/July/August I have had £3.50 (£10.50 total) taken from credit card. I would like this to be refunded and cancelled by Currys please?

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Currys PC World resolved this complaint

  • Comments (9)

TEAM KNOWHOW | | VERIFIED

Hi Ashley, I'm sorry to hear you've been unable to cancel this through your bank. Please provide your full name, address, make and model of the tv and agreement number via private message, so I can cancel it for you. Thanks, Marcus

Ashley Bruce | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Thanks for the extra info Ashley. Just to confirm I have now cancelled this cover with immediate effect. You will also receive written confirmation of this action in the next 21 days. If you can also include your contact tel number, I will arrange for the £10.50 to be processed as a BACS transfer. - Marcus

Ashley Bruce | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

No problem Ashley. Can I just take your telephone number to complete the BACS payment (our finance team will call you to capture your bank details). Thanks Marcus

Ashley Bruce | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Thanks Ashley. I've passed this on to our finance team. They will call you in the next 24 hours to take your bank details and transfer the funds into the account of your choice. I hope this helps - Marcus

TEAM KNOWHOW | | VERIFIED

Thanks Ashley, Marcus has passed your details onto our finance office who will contact you within the next 48 hours to request the payment. When calling they will just require the sort code and account number of where you would like the payment to be made. Richard

Ashley Bruce | | VERIFIED

Money refunded Thank you
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