Currys PC World

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2585 Reviews

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Heather's complaint against Currys PC World

Heather Gamble

15/04/2017

[RESPONDED] Product support ag

Complaint against Currys PC World

I have called currys pc world customer service number and have been told that this has been cancelled and they will refund my £6. On checking my bank account I saw another £6 was taken from my account for product support ag so I duly called them up and explained I had cancelled this so was told it had and I probably looked at it wrong and it was a refund...no it wasn't so was told it was cancelled and it would be refunded. Checked my account this morning and guess what another £6 has been deducted from my account. So what exactly do i need to do to cancel this? Please get your customer service sorted as it leaves a lot to be desired. This experience has made sure i will not be purchasing anything else from Currys and i will be advising any one else against it too!

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Currys PC World has responded

  • Comments (1)

KNOWHOW TOHELP | | VERIFIED

Hi Heather, Thanks for getting in touch. I am sorry you have found an unwanted payment on your statement. So I can help further and look to resolve this for you, please email me your full name, address, make and model of the product covered and monthly amount to [email protected] Please also include your original post and quote ref SPK047. Thanks - Matt
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