Currys PC World

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Thad's complaint against Currys PC World

Thad Ashton Eaton

01/02/2016

[RESPONDED] Product Support AG

Complaint against Currys PC World

Recently purchased a Washer Dyer and Fridge Freezer from Currys PC World. I was offered an extra warranty on these items which I strongly declined (having faith in brand new items and their appropriate manufacturer's warranty...). It surprised me then to find 2 payments listed as product support ag totalling £10 come out of my account without my knowledge or authorisation. This is unacceptable and I would request any further payments to be immediately cancelled. I will not shop in a store that adds extra monthly charges to my purchases that were NOT requested nor agreed upon.

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Currys PC World has responded

  • Comments (3)

TEAM KNOWHOW | | VERIFIED

HI Thad, Can you send us your full name and address as a private message so we can check that for you. Thanks - Gary

Thad Ashton Eaton | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Thad, please accept my apologies. I have cancelled the two Support Agreements in question. You will receive confirmation of this through the post - Shaun
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