Currys PC World

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Peter's complaint against Currys PC World

Peter Glover

16/12/2016

[LAPSED] Product Support

Complaint against Currys PC World

I bought a curved Samsung tv in October and on the 14/12/16 had a Product Support charge of £4.50 taken out of my bank account. I was not aware of this charge and do not require Product Support so I would like this D/D cancelled and a refund for the £4.50 that I had not authorised. thank you

  • supporters 0

Lapsed. Peter has not responded in 90 days

  • Comments (5)

TEAM KNOWHOW | | VERIFIED

Hi Peter, I note your request to cancel the support agreement on your television. If you would like to advise me of your address at the time of purchase I can ensure this is actioned. Richard

Peter Glover | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Peter. I have now cancelled your agreement as requested. A refund of the payment taken will be credited back to your card within 3-5 working days. Thanks. Carrie.

Peter Glover | | VERIFIED

Thank you for that but I have been charged again today on the 17th December 2016 Product Support 0844 8006080AG something is amiss here I think dont you. Awaiting your reply

TEAM KNOWHOW | | VERIFIED

Hi Peter, the payment will be refunded as it was it transit at the time of the cancellation - Tony
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