Currys PC World

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Louis's complaint against Currys PC World

Louis Whalley

16/12/2016

[LAPSED] A payment of £6.50 being debited from my account after buying a laptop

Complaint against Currys PC World

My Dad purchased a laptop last year and has only just informed about this deduction in his account. He purchased McAffee with it but no extra cover. I think this is awful, he is a pensioner and I believe he has been conned!!

  • supporters 0

Lapsed. Louis has not responded in 90 days

  • Comments (3)

TEAM KNOWHOW | | VERIFIED

Hi Louis, The support agreement that you refer to appears will appear on his sales receipt and on each of his monthly bank statements. We also offer our customers a 14 day cancellation period should they be unhappy with any of the terms initially agreed. Whilst we take any claims of miss-selling very seriously, it becomes difficult to substantiate after a period of 12 months. Richard

Louis Whalley | | VERIFIED

Hi, well obviously not serious enough. Like i said in the initial complaint no extra support or cover was purchased but has been debited from his bank account. Also as I stated my father is a pensioner and didn't realise what this payment was and was unsure what to do about it, which is why it was passed to myself. Thanks for nothing.

TEAM KNOWHOW | | VERIFIED

Sorry you feel this way Louis. If your dad contacts us, we can ensure that the agreement is cancelled. Thanks. Carrie.
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