Currys PC World

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Sidney's complaint against Currys PC World

Sidney James

14/10/2017

[RESPONDED] money being taken out of my account

Complaint against Currys PC World

I purchased a laptop from Currys PC world in Plymouth about a year ago. I have seen that on the 10th October 2017 £30 had been taken out of my account.the payment is called Team Knowhow Cloud 4408000121909 GB. I assume this is payment for the use of the Knowhow Cloud Storage service. when I bought the PC I was told that i would have the first year of this service free, and the option to cancel the subscription before any money would leave my account. Upon looking at emails and phone records there have been no attempts made to stick to this promise, and so the money was taken without my permission or knowledge. Upon further inspection of bank statements I have seen that once a month a figure of £12 has also been taken out of my bank account by Product Support AG with the reference number 0844 800 6080 GB. This has also been taken out of the account without permission since the salesmen at the time of the PC's purchase promised me that there would not be any charges made for the first year. 1) how do I go about stopping the £30 payments from continuing? 2) how do I stop the £12 monthly payment from stopping? and 3) Is there a way that i can claim pack these payments as they were taken out without my knowledge? My name is Sidney James

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Currys PC World has responded

  • Comments (1)

KNOWHOW TOHELP | | VERIFIED

spk532 Hi Sidney, thanks for getting in touch on here. I'm sorry to hear that you wish to cancel your Cloud account. Kindly email us at [email protected] with your address, receipt and email address and I can arrange for this for you. Please include a copy of these posts for our reference. Thanks Ian
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