Currys PC World

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Martine's complaint against Currys PC World

Martine Burton


[LAPSED] About insurance paid for more than 7 years without knowing it

Complaint against Currys PC World

I'm sorting the papers for a 76 years old gentleman and realised that he was paying for years 11.99£ per month for a insurance for a TV that he didn't have anymore, having change his TV 3 years ago!... Never received any renewal at all I cancelled it but I think it's scandalous to abuse elderly people because after 8 years it's a lot of money especially if you are retired and live on meagre pension I would like a refund for at least the last 3 years when he was insured for a television that was in the recycling center. Of course if he had received a renewal his brain would have told him this but he even don't know he was insured in the first place because he doesn't need it having a good house insurance If you can help me I would appreciate it. Many thanks

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Lapsed. Martine has not responded in 90 days

  • Comments (2)


Hi Martine. I am sorry that you feel that we have intentionally abused anyone in this manner. Please be assured this is not how we operate. From the information offered, this does sound like a pay as you agreement, where the terms are that we would continue to take the money as long as a customer wishes to keep the agreement, and of course they can choose to cancel at any stage. It is regrettable


...that a customer may change their appliance, and forget to cancel, however unless advised we would not know to do this. If you would like us to look into this, feel free to send us their full name and address, a copy of this post, and the reference SPK180756, to [email protected], and we will be happy to look into this ~ David
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