Currys PC World

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Kevin's complaint against Currys PC World

Kevin Clark

22/05/2019

Advertised product not available

Complaint against Currys PC World

Curry's have been advertising, both on-line and in-store a Dyson V8 Total Clean - Red at a special price of £299. This is £50 cheaper than the nearest equivalent device and include extra tools. The local store to me has run out of stock, but are still advertising it, despite acknowledging there will be no further stock It is also advertised on-line, but only when trying to purchase does it state there is no stock, either at the store or at the warehouse for delivery. An agent opened on-lime chat with me and I explained the problem. He came back with a list of stores that have this device in stock, but they were all over 100 miles away. I asked if they could transfer one to my local store but this is not the company policy. It is this lack of customer care and service that caused me to give a very low rating to Curry's.

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