Currys PC World

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Andrew's complaint against Currys PC World

Andrew Pack

05/07/2017

[LAPSED] AG support charge which i did not sign up for.

Complaint against Currys PC World

I have had two payments removed from my account for £4.50 under AG support. When i purchased my laptop the young shop assistant tried to sell me support and i said NO, he assured me he had not set it up and nothing was on my paperwork, i consider this theft as i only signed for my Laptop.

  • supporters 0

Lapsed. Andrew has not responded in 90 days

  • Comments (5)

TEAM KNOWHOW | | VERIFIED

Hi Andrew, I am really sorry to hear about this situation. So that I can look into this further please email us a copy of your complaint to [email protected] with your full address details and any reference numbers you may have. Please also quote reference number SPK249 in the subject bar. Thanks, Leanne C

Andrew Pack | | VERIFIED

Spk249 Mr Andrew Pack 10 delta road Chobham Surrey GU24 8PY Laptop bought from Pc world Lyons Park Woking. I have no Refgerance as did not sign any agreement. Regards Andrew Pack

TEAM KNOWHOW | | VERIFIED

Hi Andrew. Thanks for confirming. I believe I may have found the agreement, but did wish to discuss this to make sure we have the right one. However, so we are not disclosing potentially sensitive information over a public forum, would you be okay to drop us an email, and we can just check a few things. Many thanks, David

Andrew Pack | | VERIFIED

[email protected] Is my email address. Regards Andrew

TEAM KNOWHOW | | VERIFIED

Hi Andrew, I've emailed you. Thanks, Rach
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