Currys PC World

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rosemarie's complaint against Currys PC World

rosemarie martland

01/04/2017

[RESPONDED] ag support i did not authorised i refused it still being charged

Complaint against Currys PC World

I have purchased items before and was charged ag support and had to cancel it. this time I refused it on purchase of an item and it is still being taken out of my account without authorisation and no way of cancelling as the number to contact is invalid 3 different numbers not getting through. Really poor I may need to seek support from ombudsman

  • supporters 0

Currys PC World has responded

  • Comments (3)

KNOWHOW TOHELP | | VERIFIED

Hi Rosemarie, I am sorry to hear this. So I can look into this and cancel it, please email your full address and make of item to [email protected] with ref SPK013 in the subject bar. Thanks, Rach

rosemarie martland | | VERIFIED

Rosemarie martland Woodland cottage or knowleswood Wrennalls lane Heskin Chorley Pr7 5pw Ref no is 80310000010094979 I do not know even what item it is for just that it started to be a charge on my bill product support ag £4.50

KNOWHOW TOHELP | | VERIFIED

Hi Rosemarie, thank you for getting back in touch. Please email us at the address provided with your details. That way we can liaise with you regarding the agreement in a more private environment. Thanks - Nino
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