Currys PC World

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John's complaint against Currys PC World

John Hanly


[LAPSED] An unauthorised charge on my credit card

Complaint against Currys PC World

I bought a laptop from the Banbury branch of Currys PC World in 2015 & did not take out any additional insurance or any other plans. I did not sign anything to say that I agreed to any other payments to be taken from my credit card. However I have just paid my credit card off in full a couple of months ago. Since then I have noticed payments of £6.50 for PRODUCT SUPPORT AG. I have checked and these payments have been charged to my credit card since I bought the laptop. I would like the payments to stop immediately and would like a full refund paid back to my card.

  • supporters 0

Lapsed. John has not responded in 90 days

  • Comments (1)


Hi John, I am sorry to hear of the charge. If you would like to private message us the full address details, I would be happy to help cancel this down for you. To have such a fee refunded please approach your bank to make a suitable indemnity claim. - Lloyd
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