Currys PC World

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Viktor's complaint against Currys PC World

Viktor Georgiev

02/01/2017

[LAPSED] Another complaint about unauthorized product support charges

Complaint against Currys PC World

I bought two items from Currys recently , an induction hob and a washing machine. I bought the hob at a store and the washing machine online. Despite opting out of their product support offer I noticed they started charging me in November and charged me again in December , £2.50 each month. I would like them to provide me with any formal consent signed by me authorizing them to start charging me , also I would like to know how they got my bank account details and managed to start charging me without my permission and of course a full refund. I will make sure I contact Trading standards as this seems to be happening to too many people to be a "mistake". I will not set my foot in a store or my browser on their website ever again. Appalling!!!

  • supporters 0

Lapsed. Viktor has not responded in 90 days

  • Comments (6)

TEAM KNOWHOW | | VERIFIED

Hi Viktor. Can you please provide your full address including postcode and contact number? We can then look into this for you. Thanks. Carrie.

Viktor Georgiev | | VERIFIED

Hello Carrie , please see my details below : Viktor Georgiev Flat 2 Gainsborough Court Bridge Street Penarth Vale of Glamorgan CF64 2LJ

Viktor Georgiev | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Viktor. I confirm that the agreement is now cancelled and no further payments will be requested. No refund is due as per the terms and conditions of the agreement provided at the time of purchase. Confirmation of the purchase of the agreement and details of the card mandate can e found on your purchase receipt. Thanks. Carrie.

Viktor Georgiev | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Viktor. The agreement was for the hob, bit is now cancelled. Thanks. Carrie.
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