Currys PC World

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Lauren's complaint against Currys PC World

Lauren Ashall

19/12/2016

[LAPSED] Product Support AG

Complaint against Currys PC World

I purchased a new laptop a few years ago and have noticed every month since this a charge of £8.50 is taken from my account for Product Support AG this is not a direct debit and is not something I have found a solution to stopping. I've never required the services or wanted them on a brand new laptop. This has been coming out of my account since purchasing my laptop from Currys PC World on Cheshire Oaks a few years back! I do not recall signing up to anything and do not recall agreeing to the amount of £8.50 a month being removed from my account. This is a complete sham and very difficult to find out how to stop or even find out what it is. It has taken me a while to realise what this is but I'm astounded at the cost and for how long this has been coming out of my account for.

  • supporters 0

Lapsed. Lauren has not responded in 90 days

  • Comments (6)

TEAM KNOWHOW | | VERIFIED

Hi Lauren, I am suprised to learn that you were unaware of the payments in question as these would appear on your till receipt. Additional paperwork would also be supplied at the point of sale in relation to the Service Agreement. If you would kindly provide me with your full address, I will be able to trace the payment in question - Shaun

TEAM KNOWHOW | | VERIFIED

Hi Lauren, I am suprised to learn that you were unaware of the payments in question as these would appear on your till receipt. Additional paperwork would also be supplied at the point of sale in relation to the Service Agreement. If you would kindly provide me with your full address, I will be able to trace the payment in question - Shaun

Lauren Ashall | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Lauren - thanks for getting back to us. I'm unable to locate any product support agreements under the details you have provided. Is there a chance that the laptop was purchased under a different surname or address? Just to confirm, once we have located the agreement, would you like me to cancel this? Thanks - Emily.

Lauren Ashall | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Lauren - I'm really sorry but we're still unable to locate a product support agreement under those details. Do you have you receipt by any chance? If so could you please confirm the date of purchase, invoice number and 4 digit branch code (located at top of receipt)? Thanks - Emily.
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