Currys PC World

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Luis's complaint against Currys PC World

Luis Gomez-Lanza

30/09/2016

[RESOLVED] - Product Support AG

Complaint against Currys PC World

I purchased a laptop from PC world in October 2014. I have had problems with my bank recently and when I was checking the statements I noticed a payment of £7.50 for Product Support AG since January 2015. Quickly I look for Product Support AG and I find that PC World has conned lots of customers, and most of them had no idea that they had been signed up to this without them knowing. In my case has been 20 payments x £7.50 = £150!! that I have never agreed or been informed about it. I wish for this to stop and a refund to be placed back into my bank account if this is possible. They will never get any more business from me, and I will make sure this goes out to millions of people on twitter and facebook to make sure they do not get conned as well. Because most probably a lot of customers are paying this service unconsciously.

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Currys PC World resolved this complaint

  • Comments (7)

TEAM KNOWHOW | | VERIFIED

Hi Luis, thanks for your post. Could you please email the above post along with your address and DD number to [email protected] I will then be able to locate the details and look into this for you - Tony

Luis Gomez-Lanza | | VERIFIED

Thank you Tony, I have replied - Luis

TEAM KNOWHOW | | VERIFIED

Hi, we have received your email.

Luis Gomez-Lanza | | VERIFIED

I have replied with more details. Thanks - Luis

TEAM KNOWHOW | | VERIFIED

Thanks Luis

TEAM KNOWHOW | | VERIFIED

Thank you Luis. I can see that my colleague Richard replied to you yesterday via email. - Marcus

Luis Gomez-Lanza | | VERIFIED

Problem solve but without refund for a service that I didnt asked
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