Currys PC World

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Samantha's complaint against Currys PC World

Samantha Bossert

29/11/2016

[RESOLVED] - Product Support AG

Complaint against Currys PC World

I purchased a tv from Curry's in Dec 2015 and since then £4.50 has been taken from my account on a monthly basis since this purchase with a description of PRODUCT SUPPORT AG 0844 800 6080GB. I never buy extended warranties for any items and I certainly didn't agree to whatever this is. I'm sure I didn't sign any paperwork authorising this either. I would like a refund and future payments to be cancelled with immediate effect.

  • supporters 0

Currys PC World resolved this complaint

  • Comments (4)

TEAM KNOWHOW | | VERIFIED

Hi Samantha, I'm sorry to hear this. Whilst I would not be able to refund any payments already taken as this service appears on your original receipt and every monthly statement thereon, I can certainly arrange its cancellation. Please just let me know your full name, address, make and model of the product and direct debit ref (if applicable). Thanks -Marcus

Samantha Bossert | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Samantha, I have now fully cancelled your Care Plan on the Samsung Television. No further payments will be taken. Thanks. Ahmed

Samantha Bossert | | VERIFIED

They were helpful and promptly resolved my query.
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