Currys PC World

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Dawid's complaint against Currys PC World

Dawid Przybylski

05/12/2016

[RESOLVED] - Product Support AG

Complaint against Currys PC World

In the last 3 months I have purchased several thins from Currys PC World.It was the TV, woofer, phone and the printer.In each of them I didn't sign any agreement for the Product Support but anyway I saw that 6.50 £ has been taken from my debit card for it.I checked on google what does it mean and I've read that many people had this problem caused by PC World.I'd like to get a refund for it and also opt out from the Pruduct Support AG that i wasn't even supposed to be in.

  • supporters 0

Currys PC World resolved this complaint

  • Comments (6)

TEAM KNOWHOW | | VERIFIED

Hi Dawid, thank you for getting in touch. I am sorry that you were not aware of the agreement that you had in place. The agreement details are provided at the point of sale and will be on your purchase receipt. If you could please provide your full agreement details along with your full address postcode and contact number along with the product you believe that the agreement covers. - Rich D

Dawid Przybylski | | VERIFIED

User Responded via private message

Dawid Przybylski | | VERIFIED

User Responded via private message

Dawid Przybylski | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Thanks for the extra details Dawid. As requested I have arranged for the cancellation of you product support agreement and for a BACS payment of £19.50 to cover the 3 payments taken. Please look out for a call from our finance team in the next 48 hrs to complete this payment. Thanks -Marcus

Dawid Przybylski | | VERIFIED

Problem solved quickly
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