Currys PC World

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Chantelle's complaint against Currys PC World

Chantelle

01/08/2016

[LAPSED] Been charge product support

Complaint against Currys PC World

I have been charge for product support for no reason!!!!! I was not warn about any of this and was just taken out of my acccount!!! Why am I being charge???

  • supporters 0

Lapsed. Chantelle has not responded in 90 days

  • Comments (8)

TEAM KNOWHOW | | VERIFIED

Hi Chantelle, thank you for your post and bringing this to our attention. The product support is offered at the point of sale against the majority of items that we sell. It is most unusual that you were unaware of the charge as this is outlined in the terms that are provided at the time of the purchase. So we can cancel the product, can you please provide your full name address

TEAM KNOWHOW | | VERIFIED

contact number and agreement number. Once we have these we will send a confirmation advising of the cancellation. Regards, Rich D

Chantelle | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Chantelle, thanks for the details. We've been unable to find a Care Plan using the details provided. Could you advise of the Direct Debit reference number so we can try to trace through that? Alternatively, is there is any other postcode or surname this could be registered in? - Jay

Chantelle | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Thanks for that Chantelle, have found the Care Plan and cancelled this for you as requested. No further monies will be requested or taken and the last payment will be refunded back to your account. Hope that helps. - Jay

Chantelle | | VERIFIED

I am not happy yet again. Money has been taken out of my account yet again! STOP TAKING MY MONEY! this is getting ridiculous now. I have still not been refunded and still having money taken out of my account. Sort this out! Seriously wont be recommending Currys to anyone

TEAM KNOWHOW | | VERIFIED

Hi Chantelle, I've checked the agreement and it was cancelled on 3rd August. The last payment was requested on 29th July. What is the last date showing on your account? - Rach
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