Currys PC World

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Renata's complaint against Currys PC World

Renata Krok

16/11/2017

[LAPSED] Knowhow-cloud

Complaint against Currys PC World

I bought laptop in 2013 and at the time I have pay £119.00 for office, mcafee and cloud. I have just noticed that £30 has been taken from my account. When I phone knowhow-cloud they informed me that this is a yearly fee! I have been charged for something I have not agreed to and have not been aware. I have made numerous phone calls just to be told that they will not refund it. I found it very dishonest and I feel that money have been stolen from me for a last 3 years.

  • supporters 0

Lapsed. Renata has not responded in 90 days

  • Comments (3)

TEAM KNOWHOW | | VERIFIED

Hi Renata, thanks for getting in touch. I'm sorry to learn of the issue you have raised in regards to your Cloud account. In order for us to assist, please can you email us at [email protected], with the reference spk673, a copy of this post, your name, full address and the email address used to register your Cloud account with. Once received, we can assist you further. Thanks - Becky

Renata Krok | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Thanks Renata. We will look into this and respond to your email. Thanks. Carrie.
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