Currys PC World

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sobia's complaint against Currys PC World

sobia

21/04/2016

[LAPSED] product support ag

Complaint against Currys PC World

I have been paying towards product support ag £8 a month, not knowing what this was for up until now. I purchased a laptop in december 2014 and I am paying for support that I did not ask for. I would like to cancel this

  • supporters 0

Lapsed. sobia has not responded in 90 days

  • Comments (5)

TEAM KNOWHOW | | VERIFIED

Hi Sobia, thanks for getting in touch with us. In order for us to cancel this for you please can you send a private message with the following info: date of purchase store of purchase receipt number your address details Ian

sobia | | VERIFIED

User Responded via private message

sobia | | VERIFIED

User Responded via private message

sobia | | VERIFIED

I want to get my money back from the date this had started as I did not even know what this was for and this was not explained to me.

TEAM KNOWHOW | | VERIFIED

Sorry to hear that you feel you were not made aware of this payment from your account. The colleagues in store will have advised at the time of purchase and it clearly shows on your receipt. It is the customer responsibility to monitor the outgoings of their own bank account. For the reasons above we will not be refunding these monies. Please be advised that this agreement has now been cancelled - Ian
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