Currys PC World

4.00 stars

2904 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Ailsa's complaint against Currys PC World

Ailsa Lang

30/11/2016

[LAPSED] Product Support payment

Complaint against Currys PC World

I have tried to cancel this unsolicited payment that you are taking from my bank account. This was not requested by me and at the time of purchase I was not told of this payment I wish to stop this payment

  • supporters 0

Lapsed. Ailsa has not responded in 90 days

  • Comments (15)

TEAM KNOWHOW | | VERIFIED

Hi Alisa, Thanks for getting in touch. My apologies if your agreement is unwanted, please message me your full address and confirm the model in question and I can cancel this for you. Thanks Georgia

Ailsa Lang | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Ailsa, apologies, unable to find that listed under the address given. Can you advise of the receipt number date and branch number from the top of the receipt or advise of any other name or address it could be listed under? - Jay

Ailsa Lang | | VERIFIED

User Responded via private message

Ailsa Lang | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Ailsa, could it be under another name at the 77 Manse road address? As think I may have found it but will need you to confirm the name. - Jay

Ailsa Lang | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hello, We have found a charge of £15.00 that was paid on the 14/02/2014 but no payments were taken after this? Also no direct debits are currently live? Thanks, Ollie.

Ailsa Lang | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hello, I am afraid we simply cannot find anything Ailsa. Maybe its under a different surname and postcode? Thanks, Ollie.

Ailsa Lang | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Alisa, thanks for that. I have gone through all varients of the address you have given and have still not been able to locate an agreement. Please can you provide the DD ref number that is on the statement Thanks Ian

Ailsa Lang | | VERIFIED

User Responded via private message

Ailsa Lang | | VERIFIED

Hi, I do not have a direct debit number, if it was direct debit I could stop it myself. It comes up on my statement as a debit card payment of £5.50 to product support AG.

TEAM KNOWHOW | | VERIFIED

Hi Ailsa, I do offer my apologies however with the details provided I am unable to locate the transaction in question. Is there the possibility of the agreement been setup in any other name/address (relatives etc). The only avenue I have is if you can provide me with the 16 digit card number (No other card details at all required). I can look to see if we can trace it this way - Shaun
400 characters

2,903 other reviews of Currys PC World


loader