Currys PC World

4.00 stars

2861 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Nusrut's complaint against Currys PC World

Nusrut Bano

04/08/2016

[LAPSED] Product Support AG

Complaint against Currys PC World

I have looked over the past few months bank statements and found that a 'debit card payment not present' for £2.85 has been deducted. From June 2015 u til March 2016 two payments each month were deducted for £2.85, so £5.70 for 9 months equates to £51.30. From March 2016 to date £2.85 has been deducted, equating to £17.10. In total £68.40 has been deducted, can you please refund this as soon as possible?

  • supporters 0

Lapsed. Nusrut has not responded in 90 days

  • Comments (10)

TEAM KNOWHOW | | VERIFIED

Good morning Nusrut, I am sorry to hear that a deduction has been taken due to an agreement on a purchase you made in in June 2015. In order to look into this furtehr for you, please forward and confirm the below information: - Full address (including post code) - Receipt details (including invoice number,DOP and branch number) - Make & model of the appliance Thanks, Nino

Nusrut Bano | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Nusrut, Thank you for your recent contact. I have checked our receipt systems for details of a product support in place under your address but have been unable to locate any payments. Do you have any references for the payment? If you can DM us any further info we'll be happy to investigate further for you. Thanks, Gary

Nusrut Bano | | VERIFIED

Hi can you confirm you received a reply from me please

Nusrut Bano | | VERIFIED

I sent it via private message as the message held my address details

TEAM KNOWHOW | | VERIFIED

Hi, Sorry I still can not locate details via your surname and address. Please email the 10 digit direct debit number from your statement to [email protected] along with your initial post and address - Tony

Nusrut Bano | | VERIFIED

MY MESSAGES ARE BEING DELETED!!

Nusrut Bano | | VERIFIED

If you are incompetent to reply, please just say so. Do not delete my response. This is so i know to take it further.

Nusrut Bano | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Nasrat, thank you for getting back in touch. I am sorry that due to the difference in details provided I am unable to satisfy data protection. I would suggest contacting 0344 561 4000 to discuss the payment with an advisor. Please note we have no facility to delete your posts and I am unable to see any missing from the trail. I do apologise that I have been unable to action your request-LH
400 characters

2,860 other reviews of Currys PC World


loader