Currys PC World

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Alexandru's complaint against Currys PC World

Alexandru Palade

03/03/2017

[LAPSED] Camera and without sign any Agreement for "product support",I pay 6 pound every

Complaint against Currys PC World

Hello there, in the August I bought a Camera and without sign any Agreement for "product support",I pay 6 pound every Month... I sign-for insurance 6 pounds a month but nothing now about this product suport. I just noticed and is not really nice, could you stop it please? I sign-for insurance 6 pounds a month but nothing,and i want all refund back ....many thanks

  • supporters 0

Lapsed. Alexandru has not responded in 90 days

  • Comments (21)

TEAM KNOWHOW | | VERIFIED

Hi Alexandru. Can you please private message your full address including postcode? I can then locate the agreement and look into this for you. Thanks. Carrie.

Alexandru Palade | | VERIFIED

User Responded via private message

Alexandru Palade | | VERIFIED

Hi Carrie! Yes the adress is 7 Stanetta Court, chadewll avenue poacode Rm6 4QJ

Alexandru Palade | | VERIFIED

User Responded via private message

Alexandru Palade | | VERIFIED

User Responded via private message

Alexandru Palade | | VERIFIED

Hi Carrie! Yes the adress is 7 Stanetta Court, chadewll avenue poacode Rm6 4QJ

Alexandru Palade | | VERIFIED

Hi Carrie! Yes the adress is 7 Stanetta Court, chadewll avenue poacode Rm6 4QJ

Alexandru Palade | | VERIFIED

User Responded via private message

Alexandru Palade | | VERIFIED

Hi Carrie! Yes the adress is 7 Stanetta Court, chadewll avenue poacode Rm6 4QJ

Alexandru Palade | | VERIFIED

User Responded via private message

Alexandru Palade | | VERIFIED

User Responded via private message

Alexandru Palade | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Alexandru. I have located the agreement, reference BHDJRDHR. This was purchased to protect your Canon camera. The agreement is for 5 years. There are 3 payments remaining in total should you want to keep the agreement. Alternatively, it can be cancelled with a pro-rata refund. Thanks. Carrie.

Alexandru Palade | | VERIFIED

User Responded via private message

Alexandru Palade | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi, We would not be refunding all the money because whilst you may not have used the Care Plan for a repair, you were in receipt of the benefits. We can cancel and provide you with a Pro - Rata refund of £42.10. Thanks, Ollie.

Alexandru Palade | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Alexandru, the agreement has been canceled with a pro rata refund placed. Full documentation will be received via post and the refund processed within 3-5 days. Thanks - Nino

Alexandru Palade | | VERIFIED

User Responded via private message

Alexandru Palade | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Apologies Alexandru, the refund has been made in the form of a cheque, please allow up to 21 days for this to arrive via Royal Mail. - Marcus
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