Currys PC World

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Ms L V's complaint against Currys PC World

Ms L V Goodchild

07/12/2016

[RESOLVED] - Cancellation and duplicate payments

Complaint against Currys PC World

I wish to cancel my product support and would like you to find find out why I have been charged twice on my last few statements, amounts are 1.42 and 2.85, with a refund if possible on the amount that has been taken. I am not sure how long this has been going on for as I have only just noticed it.

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Currys PC World resolved this complaint

  • Comments (9)

TEAM KNOWHOW | | VERIFIED

Hi Ms L V Goodchild, I'm sorry you have found a couple of unwanted payments on your statement. So I can help further, please PM me your full name, address and the make and model of the products in question. Thanks -Marcus.

Ms L V Goodchild | | VERIFIED

User Responded via private message

Ms L V Goodchild | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Ms Goodchild. The payments are for Care Plans for your Beko washing machine and Currys Fridge. Purchased around this time last year. If you wish these to stop (noting that the warranty has expired on them both) would be happy to do so, please confirm by reply. - Jay

Ms L V Goodchild | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Lesley, thanks. Both cancelled, no further payments will be requested or taken. Separate confirmation will also be sent by post. - Jay

Ms L V Goodchild | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

No problem, glad we could help. - Jay

Ms L V Goodchild | | VERIFIED

Very good issue now sorted out.
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