Currys PC World

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Isuru's complaint against Currys PC World

Isuru Upanishad

27/05/2019

Cancellation of product support AG

Complaint against Currys PC World

Hi, I purchased several items from your (Currys PC world) 2333 Twickenham branch somewhere in March 2018. Thereafter, I permanently moved out from the UK to Sri Lanka. For these items there were repair & support plans. When I was purchasing, your member in the showroom mentioned that I could stop the direct debit through bank. But when I checked my bank account, nothing was there in the direct debit section. There for no need of cancelling direct debit was there. When I checked my UK bank account recently, until today these charges are being deducted from my account monthly. I am so surprised. They were mentioned as Product Support AG. After contacting the HSBC, they mentioned that they could not stop them from their side & it should be you. Therefore, could you please be kind enough to cancel all my repair & support plans with immediate effect. Details are as following 0989478698 06/03/2018 Hotpoint SA2544CIX 2.99 1028599825 01/03/2018 Samsung HW-K450 1.99 1028759650 01/03/2018 LG 49UJ634 5.99 1028760849 01/03/2018 Hotpoint WMFUG742G UK 4.49 1028760864 01/03/2018 Beko DIN26X22 3.99 1028978664 01/03/2018 Indesit IFW6230 2.49 1029540489 01/03/2018 Belling GHU60TGC LPG 2.49 Further, I want to raise the point that, how did the deductions were made without appearing in direct debit instructions section in my bank account? My Account details are as following Bank HSBC Account Number 12165538 Thank you for all your services given to me so far. I appreciate your earliest response. Please acknowledge reception of this mail as well. Thanking you, Regards I Rajapaksha Gedara.

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