Currys PC World

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Alejandro's complaint against Currys PC World

Alejandro Torres

06/01/2017

[LAPSED] CANCELLING A PAYMENT PRODUCT SUPPORT AG, NEVER AGREED

Complaint against Currys PC World

Hello, I bought a laptop last Black Friday and I have found that a charge of 8.00 GBP has been carged in my bank account as Support AG. I would like to cancel this charge immediately and also, I would like to have a refund of the 8.00 GBP. Thank you BR

  • supporters 0

Lapsed. Alejandro has not responded in 90 days

  • Comments (6)

TEAM KNOWHOW | | VERIFIED

Hi Alejandro, I am sorry to hear of the charge. If you would like to private message us the full address details, I would be happy to help cancel this down for you. To have such a fee refunded please approach your bank to make a suitable indemnity claim. - Lloyd

Alejandro Torres | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Alejandro, thank you for the details. There is no agreement registered to you under this. If you have moved home, perhaps you have some alternative you could provide? - Lloyd

Alejandro Torres | | VERIFIED

User Responded via private message

Alejandro Torres | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Thanks for getting back to us. Please accept my apologies that my colleague could not locate your agreement. It is under the address that you quoted. This has since been cancelled for you and no further payment will be taken. I hope this helps. - Leanne S
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