Currys PC World

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David's complaint against Currys PC World

David Chalk

16/04/2017

[RESPONDED] CARD PAYMENT TO PRODUCT SUPPORT AG,9.50

Complaint against Currys PC World

In store I was told that this product care was taken by direct debit which I could cancel anytime. I cancelled the direct debit but now Support AG taking this money using my debit card and I haven't given permission for this. I want this canceling and an explanation as to why my card has been billed and not the direct debit mandate I signed in store.

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Currys PC World has responded

  • Comments (1)

KNOWHOW TOHELP | | VERIFIED

Hi David, Thanks for getting in touch. I am sorry if you have found an unwanted payment on your statement. So I can help further and look to resolve this for you, please email me your full name, address, make and model of the product covered and monthly amount to [email protected] Please also include your original post and quote ref SPK046. Thanks - Matt
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