Currys PC World

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CLAIRE's complaint against Currys PC World

CLAIRE PORTER

27/03/2018

[RESPONDED] PRODUCT SUPPORT AG

Complaint against Currys PC World

I have just this morning, upon checking banking statements, realised that I have been paying £8.00 per month to Currys PC World for a service that I neither wanted nor asked for. I purchased some computer equipment from them more than a year ago and have been unwittingly paying this charge ever since. I definitely did not request or sign up to this knowingly. I contacted them via telephone and they have agreed to cancel my "agreement" with them. I certainly did not enter into any "agreement" with them and I am extremely frustrated that they have effectively stolen money from me for over a year. I would like written confirmation from Currys that they will not take any more money from my bank account. I would like confirmation of why they thought they were entitled to withdraw this money every month, and I would like confirmation of the vehicle for this withdrawal, as having checked with my bank I had not set up a DD or SO, so how was this payment being taken?

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Currys PC World has responded

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi Claire, thank you for getting in touch via the spokesman forum and bringing this matter to our attention. In order for our team to look into the issues you have raised here, can I ask for you to email us directly at [email protected] When doing so, please inc your full address, agreement/product support reference (if known) post code and possible product. Thanks - Nino
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