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CLAIRE's complaint against Currys PC World
[RESPONDED] PRODUCT SUPPORT AG
Complaint against Currys PC World
I have just this morning, upon checking banking statements, realised that I have been paying £8.00 per month to Currys PC World for a service that I neither wanted nor asked for. I purchased some computer equipment from them more than a year ago and have been unwittingly paying this charge ever since. I definitely did not request or sign up to this knowingly. I contacted them via telephone and they have agreed to cancel my "agreement" with them. I certainly did not enter into any "agreement" with them and I am extremely frustrated that they have effectively stolen money from me for over a year. I would like written confirmation from Currys that they will not take any more money from my bank account. I would like confirmation of why they thought they were entitled to withdraw this money every month, and I would like confirmation of the vehicle for this withdrawal, as having checked with my bank I had not set up a DD or SO, so how was this payment being taken?
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