Currys PC World

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Barbara's complaint against Currys PC World

Barbara Howarth

28/04/2018

[LAPSED] Product support payment

Complaint against Currys PC World

Recently noticed payments on my bank statement to 'product support' for £6.50! After investigating this with my bank I phone product support on 13th April to stop payment.. on 23rd April another payment was taken, I phoned product support again about this and was tole I had been paying this for a tv bought from currys in 2014, that means I have been paying £6.50 for over 3 years. I can assure you I never signed up for any extended warranty, and wish to know if there's any way of claiming this money back.

  • supporters 0

Lapsed. Barbara has not responded in 90 days

  • Comments (15)

TEAM KNOWHOW | | VERIFIED

Hi , sorry to hear of the issues. Please send your post to [email protected] with ref spk1073 in the subject line. Please also include your address and DD reference number so I can take a look. I apologise for the inconvenience involved – Tony

Barbara Howarth | | VERIFIED

Many thanks for your reply, could you just tell me what's a DD reference number and where could I find it.. many thanks Barbara

TEAM KNOWHOW | | VERIFIED

Hi Barbara, The DD (direct debit) reference can be obtained from your bank. If you can't find it you can also email your full name and address - we'll be happy to help any way we can. Thank you - Matt

Barbara Howarth | | VERIFIED

I'm sorry I'm unable to obtain my DD refs, there is no Nat West Bank local to me anymore. My name is Barbara howarth, 291 Manchester road, tyldesley Manchester M29 8NT. I Sicereky hope this gets resolved quickly, on no acct did I ever sign for this product support payment to be taken out of my bank acct! Many thanks Barbara

TEAM KNOWHOW | | VERIFIED

Thank you Barbara, We'll be happy to look into this. We may need to exchange some sensitive details, may I ask that you email [email protected] to ensure those details remain private please? Many thanks - Matt

Barbara Howarth | | VERIFIED

Yes I'll email you but do you want me to explain everything again? Regards Barbara

TEAM KNOWHOW | | VERIFIED

No, you don't have to explain again. When we get the email we can use your reference spk1073 to check these messages. Many thanks - Matt

Barbara Howarth | | VERIFIED

Ok will email now, thank you

Barbara Howarth | | VERIFIED

My email has been returned twice as 'unable to deliver' notice

TEAM KNOWHOW | | VERIFIED

Hi Barbara - sorry to hear this. Please try again to; [email protected] Thanks - Emily.

Barbara Howarth | | VERIFIED

I've actually re se t it at 8.23 this morning and as yet hasn't been returned. Regards Barbara

Barbara Howarth | | VERIFIED

Could you just tell me how come you are the 3rd person to deal with this?

TEAM KNOWHOW | | VERIFIED

Hi Barbara - Your email has been received and we will respond as soon as possible. We work as a team here and today I am allocated to respond to our customers' via this thread which is why I am replying to your messages. Thanks - Emily.

Barbara Howarth | | VERIFIED

Ok Emily, I understand that

TEAM KNOWHOW | | VERIFIED

Hi Barbara - I'm pleased to hear this. Thanks - Emily.
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