Currys PC World

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Hayley's complaint against Currys PC World

Hayley Quayle

14/01/2018

[LAPSED] Charged for AG support

Complaint against Currys PC World

We purchased an IPad approximately 3 years ago and since then £5.50 has been coming out of our account each month. We have no way of cancelling this as it doesn’t seem to be set up as a direct debit. I have called the telephone number that appears under the amount on my bank statements to be then given another number - when calling the new number you are placed on hold and are advised everything that the call volumes are high and you will be waiting at least 15 minutes. I am not prepared to be on the telephone this long at a premium rate number This charge needs to be cancelled ASAP

  • supporters 0

Lapsed. Hayley has not responded in 90 days

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi Hayley, I'm sorry to hear you're having problems cancelling. Please can you send your full name and address including postcode to [email protected] Please quote reference SPK853, with a copy of your post. Thanks, Gemma
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