Currys PC World

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Jonnel's complaint against Currys PC World

Jonnel Botin

10/12/2016

[RESOLVED] - Charged for Product Support without my consent.

Complaint against Currys PC World

Recently i have noticed that i have been charged £4.50 a month in my debit card that says Product Support AG. When i checked it leads me to the tv that i bought at Curry's New Malden last October 2016. I remembered then that this sales person from the store kept pushing me to buy add ons and extended warranties which i flatly decline. I want this cancelled and a refund for the previous charges.

  • supporters 0

Currys PC World resolved this complaint

  • Comments (5)

TEAM KNOWHOW | | VERIFIED

Hi Jonnel. I note your comments regarding a Support Agreement. Can you please provide your full address including postcode so I can look into this for you. Thanks. Carrie.

Jonnel Botin | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Jonnel. Thanks for providing the requested details. I have now located tour agreement and requested cancellation and a refund of the 3 payments taken. The refund will be credited back to your card within 3-5 working days. Thanks. Carrie.

Jonnel Botin | | VERIFIED

User Responded via private message

Jonnel Botin | | VERIFIED

my complaint was addressed and all previous charges were refunded.
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