Currys PC World

4.00 stars

2904 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Elaine's complaint against Currys PC World

Elaine Standen

05/03/2020

[RESPONDED] Charged product support when didnt ask for it

Complaint against Currys PC World

I purchased a laptop from Currys PC World around a month ago and today have been charged £4.99 for product support AG. When asked if I wanted this I clearly said NO only to now find out that they have charged me. After reading the complaints I can see that this is happening on a regular basis and that this is a monthly charge. I will no longer be buying anything off of this company as they are taking money without your consent and I want a full refund. Elaine

  • supporters 0

Currys PC World has responded

  • Comments (4)

TEAM KNOWHOW | | VERIFIED

Hi Elaine, happy to help you with this, and I am sorry for any upset caused. So we can assist, please email us at [email protected] with reference SPK181133 in the subject line, a copy of your post, full address, and receipt details for the laptop. This will enable us to resolve your issue quickly. Thank you. - Belinda

Md Afsar Uddin | | VERIFIED

I have recently made an order for 1x HP - 15-db0521sa 15.6" AMD A6 Laptop - 1 TB HDD, Grey £324.00. I want to cancel this order and receive a refund. Customer services are not picking up despite waiting for hours.

Md Afsar Uddin | | VERIFIED

I have recently made an order for 1x HP - 15-db0521sa 15.6" AMD A6 Laptop - 1 TB HDD, Grey £324.00. I want to cancel this order and receive a refund. Customer services are not picking up despite waiting for hours.

Kenan Giakoup | | VERIFIED

I bought a laptop from Curry 3 months ago. The employee there asked me if you would like 1-month free insurance. I said I didn't want it. He insisted that it was free. He said it was free again. I confirmed too. But since 3 months, money has been charged(8.49 Pound). I just saw it. Unbelievable. How can this be? I don't have a direct debit attached to them. Money was secretly charged without
400 characters

2,903 other reviews of Currys PC World


loader