Currys PC World

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Elaine's complaint against Currys PC World

Elaine Standen

05/03/2020

[RESPONDED] Charged product support when didnt ask for it

Complaint against Currys PC World

I purchased a laptop from Currys PC World around a month ago and today have been charged £4.99 for product support AG. When asked if I wanted this I clearly said NO only to now find out that they have charged me. After reading the complaints I can see that this is happening on a regular basis and that this is a monthly charge. I will no longer be buying anything off of this company as they are taking money without your consent and I want a full refund. Elaine

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Currys PC World has responded

  • Comments (5)

TEAM KNOWHOW | | VERIFIED

Hi Elaine, happy to help you with this, and I am sorry for any upset caused. So we can assist, please email us at [email protected] with reference SPK181133 in the subject line, a copy of your post, full address, and receipt details for the laptop. This will enable us to resolve your issue quickly. Thank you. - Belinda

Md Afsar Uddin | | VERIFIED

I have recently made an order for 1x HP - 15-db0521sa 15.6" AMD A6 Laptop - 1 TB HDD, Grey £324.00. I want to cancel this order and receive a refund. Customer services are not picking up despite waiting for hours.

Md Afsar Uddin | | VERIFIED

I have recently made an order for 1x HP - 15-db0521sa 15.6" AMD A6 Laptop - 1 TB HDD, Grey £324.00. I want to cancel this order and receive a refund. Customer services are not picking up despite waiting for hours.

Kenan Giakoup | | VERIFIED

I bought a laptop from Curry 3 months ago. The employee there asked me if you would like 1-month free insurance. I said I didn't want it. He insisted that it was free. He said it was free again. I confirmed too. But since 3 months, money has been charged(8.49 Pound). I just saw it. Unbelievable. How can this be? I don't have a direct debit attached to them. Money was secretly charged without

Beth Langston | | VERIFIED

Hi ive has a payment withdrew from ID3GLOBAL of £1.01 on my debit card. I did not purchase anything but did apply for credit online but but wasnt told they would be charging me to set the account up ,Why is this and what is this for? I want a refund. I dont have a receipt but it shows on my online banking that money has come off my account and i can send proof of that,not happy about this at all.
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