Currys PC World

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Michael's complaint against Currys PC World

Michael Murphy

11/11/2016

[LAPSED] Charged twice!

Complaint against Currys PC World

On Monday evening I ordered an item online costing £189. During the transaction being processed, i was sent back to the checkout page and told that the transaction wasnt successful and to try again. I did this, and it worked. I then recieved two emails confirming my order, with two different ref numbers. This worried me because I was told the first transaction had not gone through. I emailed currys, asking them to confirm the order would not be put through twice. They did not respond, and the next day, they took £189 from my account... twice!! On calling them, they confirmed it had gone through twice and cancelled the one order. I was told i have to wait 3-5 days for my money to be returned to me! And when i waited 15 minutes to make a complaint about this situation, i was told that i wouldnt even be contacted regarding my complaint. No good will!!! Terrible customer service!!!! Although, the woman on the phone was nice, it doesnt change the frustrating situation that im in.... currys has £189 of my money, and i have nothing to show for it!!! Please, share this if you can. I think currys should be shamed for the way they handle customer complaints.

  • supporters 0

Lapsed. Michael has not responded in 90 days

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi Michael. I apologise for the problems experienced with your online order. Can you please provide your full address including postcode and contact number so I can look into this for you? Thanks. Carrie.
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