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Valentin's complaint against Currys PC World
Valentin Kostadinov
08/02/2018
[RESPONDED] Charging me without consent
Complaint against
Currys PC World
Currys and PCworld are charging me £5.50 for 4 (four) years without my consent! How I haven't noticed? IT IS NOT DIRECT DEBIT! THEY CHARGE ME EVERY MONTH ON MY DEBIT CARD! So this £5.50 every month is not setup as direct debit! I DID NOT agree to any insurances at any point!!!
- supporters 0
Currys PC World has responded
- Comments (3)
KNOWHOW TOHELP | | VERIFIED
Hi Valentin, I'm really sorry about this. So we can look into this for you and get this cancelled for you promptly, please can you send your full name, address including postcode and agreement reference number to [email protected] Please quote reference SPK909, with a copy of your post. Thanks Clevan
Valentin Kostadinov | | VERIFIED
It's already canceled. I've spoken with your customer services the day I've found it. They explained that they will cancel it, but that's "all they can do". He tried to blame my bank (which is so ridiculous) and then the store... YOUR store! I mean... you better start taking responsibility or the financial ombudsman and the small claims courts will be involved.
I wrote to the email above.
KNOWHOW TOHELP | | VERIFIED
Hi,
Thanks for the email.
We will respond shortly.
Thanks,
Ollie.
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