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Rav's complaint against Currys PC World
[RESPONDED] Complete Joke!
Complaint against Currys PC World
Currys is a complete joke!! I have placed 2 orders for home delivery and installation, the first one was placed on 07/03/2019, this one just did not turn up even though I phoned several times and was told that it would be delivered between 14.50 and 16.50 but no show, I called on Sunday 10th to be told that the delivery was cancelled, I wasn’t told why it was just cancelled. I really was not happy, I had taken an unpaid day off work to get a delivery that did not show up. I ended up getting a refund and after talking to a few people on Currys the Facebook Chat page I decided to place another order as the Facebook chat had offered a gesture of goodwill and given £20 off and free installation, this was supposed to be delivered on 19/03/2019 so I took another unpaid day off work to get a phone call from the driver saying that it could not be delivered because of the size of his lorry and the size of my road so another day wasted. I called Team Knowhow to be told that it had been rescheduled for delivery on 21/03/2019 I got them to confirm a time of between 07.00 and 11.00 but that will be another unpaid day off meaning that I have spent £593.00 with Currys and lost just over £600 in wages, this is utterly disgusting service, I spend £593.00 and it actually cost me just over £1193.00 this is not acceptable. I will be looking at recovering my lost wages even if it means going to court.
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