Currys PC World

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2877 Reviews

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Rav's complaint against Currys PC World

Rav Dalal

23/03/2019

[LAPSED] Complete Joke!

Complaint against Currys PC World

Currys is a complete joke!! I have placed 2 orders for home delivery and installation, the first one was placed on 07/03/2019, this one just did not turn up even though I phoned several times and was told that it would be delivered between 14.50 and 16.50 but no show, I called on Sunday 10th to be told that the delivery was cancelled, I wasn’t told why it was just cancelled. I really was not happy, I had taken an unpaid day off work to get a delivery that did not show up. I ended up getting a refund and after talking to a few people on Currys the Facebook Chat page I decided to place another order as the Facebook chat had offered a gesture of goodwill and given £20 off and free installation, this was supposed to be delivered on 19/03/2019 so I took another unpaid day off work to get a phone call from the driver saying that it could not be delivered because of the size of his lorry and the size of my road so another day wasted. I called Team Knowhow to be told that it had been rescheduled for delivery on 21/03/2019 I got them to confirm a time of between 07.00 and 11.00 but that will be another unpaid day off meaning that I have spent £593.00 with Currys and lost just over £600 in wages, this is utterly disgusting service, I spend £593.00 and it actually cost me just over £1193.00 this is not acceptable. I will be looking at recovering my lost wages even if it means going to court.

  • supporters 0

Lapsed. Rav has not responded in 90 days

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi Rav, I'm really sorry to hear of the problems you've encountered with your recent order. So this can be looked into further could you please send us an email to [email protected] quoting reference SPK180841, please include your full name and address? Thanks, Jack
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