Currys PC World

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Stanley's complaint against Currys PC World

Stanley Hart

12/01/2015

[RESPONDED] Currys blacklists credit card through its own incompetence

Complaint against Currys PC World

I've spent over two days trying to buy a TV stand online from Currys. The first attempt referred my credit card to the issuing bank for a random check, which passed successfully. However, Currys blocked the card for 24 hours without telling me. Subsequent attempts at the transaction, some prompted by the bank and some by Currys, also failed. After two days I have discovered that Currys have blacklisted the card indefinitely, due to the number of attempts. I haven't got the goods, have wasted about three to four hours on the phone or online. Currys say they are unwilling to do anything, even though the card is valid and their fault! A new meaning to, "We start with you".

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Currys PC World has responded

  • Comments (3)

KNOWHOW TOHELP | | VERIFIED

Hi Stanley, thanks for getting in touch on here. We don't have a full presence on here however you can email us your address and receipt details to [email protected] and we can chase this issue up for you - ian

KNOWHOW TOHELP | | VERIFIED

Hello, Concerned to learn of the above Stanley. If a card is repeatably used on the website and this fails, sometimes our Head Office can pick up on this and block the card for security reasons. At what point did the payment fail Stanley? Was this at the payment stage? Thanks, Ollie.

KNOWHOW TOHELP | | VERIFIED

Hello, Concerned to learn of the above Stanley. If a card is repeatably used on the website and this fails, sometimes our Head Office can pick up on this and block the card for security reasons. At what point did the payment fail Stanley? Was this at the payment stage? Thanks, Ollie.
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