Currys PC World

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Ian's complaint against Currys PC World

Ian Gibbons

09/10/2017

[LAPSED] Currys/DIxons/Teamknowhow illegally taken money from my bank account

Complaint against Currys PC World

This morning I checked my bank account and found £30 was taken out from a company called "teamknowhow". After some quick research, I realised that this was Dixons/PC World. However, I haven't bought anything from these companies for years and have certainly never given them my bank details, signed up to a "teamknowhow" contract or been sent any documentation asking me to. I emailed their customer services team this morning, concerned about where they got my bank details from, but has yet, only received an automated reply. WIll contact the CEO this afternoon, as although the money taken was relatively small, I want to know why no one has come back to me and how they managed to find out my bank details.

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Lapsed. Ian has not responded in 90 days

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi there Ian, thanks for getting in touch. Apologies to learn a payment has been taken that you were unaware off. This sounds like a KNOWHOW Cloud payment, this is a yearly payment of £30.00 that is taken and would have been purchased in store. In order for me to look into this for you can you please email us at [email protected] with your full name and full address. Thanks Leanne C
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