Currys PC World

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sarah's complaint against Currys PC World

sarah walker

11/06/2018

[RESPONDED] Currys taking unauthorised product support

Complaint against Currys PC World

Currys taking unauthorised product support for 2 chrome books. Bought 2 chrome books after Christmas. Discovered currrys were taking £3.49 (x2) out of bank account each month for unauthorised product support from the end of January. I did not want this product support and was not asked if I wanted it. They just took my money.

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Currys PC World has responded

  • Comments (7)

KNOWHOW TOHELP | | VERIFIED

Hi Sarah, very sorry about this. Please email [email protected] quoting the reference SPK180631 and including your purchase name and full address so we can resolve. Thanks - Ryan

sarah walker | | VERIFIED

Hello I have emailed the team today (Wed 13th) as instructed. Thanks Sarah

KNOWHOW TOHELP | | VERIFIED

Thanks Sarah, we will be in touch shortly. Thanks - Ryan

sarah walker | | VERIFIED

Hi Ryan I just wondered if there is any news on my complaint? Thanks Sarah

sarah walker | | VERIFIED

Hi Ryan it been about 5 weeks. Just wondered if there was any progress. Thanks Sarah

KNOWHOW TOHELP | | VERIFIED

Hi Sarah, so sorry for the delay. One of our colleagues will be emailing you shorty with an update. - Jack

sarah walker | | VERIFIED

Thanks I have emailed back with a contact number for my husband
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