Currys PC World

4.00 stars

2646 Reviews

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SAVE ON YOUR INSURANCE

Mo's complaint against Currys PC World

Mo

08/06/2015

[LAPSED] Customer service as well as paying for insurance means nothing to this company!

Complaint against Currys PC World

I purchased an LG TV from currys and pc world and took their insurance that covers both technical issues and accidental damage. I've, since purchase roughly 7-8 months ago returned the tv due to clouding and WiFi issues. At least 3-4 times. After the third time and was promised that all was fixed, they returned my TV in a damaged state. It was damaged in transit and I was informed of that by them over the phone. When I returned it again for a replacement that I felt was the least I deserved, I was rejected even a repair due to them accusing me of fabricating this story, even though they admitted damage on transit! I then had to send a letter to the head of the claims department who can only be contacted by letter (conveniently) which meant I had to wait a further two weeks for a response which was yet another denial . How they had the audacity to do this, being the big conglomerate that they are, shocked me to say the least. I was then told if I wanted to appeal the decision, I'd have to go through the same means of contact, which would result in waiting a further two weeks, this would be in addition to the 2 months I've currently been waiting... I've visited multiple stores, seen countless managers, logged many complaints and yet, I feel it's all fallen on deaf ears and I'm just a worthless customer in their eyes, who simply isn't worth their time. I mean it's not like I paid almost a thousand pounds for the tv (he said sarcastically)

  • supporters 0

Lapsed. Mo has not responded in 90 days

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi Mo, thanks for getting in touch with. I'm sorry to hear of the issues that you have had with your TV. Please accept my apologies for the inconvenience this has caused. In order for me to look into this for you can you please send us a private message with the following info: date of purchase store of purchase receipt number your address details agreement number Ian
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