Currys PC World

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Rachel's complaint against Currys PC World

Rachel McKay

26/10/2017

[RESPONDED] Customer support/care

Complaint against Currys PC World

I purchased a laptop 1 month ago with Currys PC world. When buying the laptop i was advised to take the care plan that they offer, as i would get the first two months for free to help me set up my laptop. Then before this two months was up i could cancel and would not have to pay a penny. However i am EXTREMELY dissapointed to find that i have been charged today for the plan (7.99 a month), when i only purchased the laptop a month ago so should still be in my 'free two month period'. How do i cancel this as there seems to be little advice/info?

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Currys PC World has responded

  • Comments (1)

KNOWHOW TOHELP | | VERIFIED

Hi Rachel, Thank you for posting. I'm concerned to read about the issues you have described. If you would like to email [email protected] to confirm your full name and address along with any references you have - we'll be happy to help any way we can. Please also include reference SPK586 Many thanks - Matt
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