Currys PC World

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Baneas's complaint against Currys PC World

Baneas Denisa

15/11/2016

[LAPSED] Product Support A g

Complaint against Currys PC World

I have just realised recently that £8.50 has been coming out of my debit card account every month without my authorisation. I believe it must have been when I purchased a new laptop. At the time the gentleman asked if I wanted insurance and I definitely declined. I am not happy about this at all and would like this solved asap and be reimbursed. Denisa Baneas

  • supporters 0

Lapsed. Baneas has not responded in 90 days

  • Comments (9)

TEAM KNOWHOW | | VERIFIED

Hi Denisa, please send your full address and make of laptop via private message so I can check what the agreement is for and cancel it for you. Thanks, Rach

Baneas Denisa | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hello, My apologies but I am unable to locate any purchase under you surname and postcodes you have provided. Could it have been under a different surname? Thanks, Ollie.

Baneas Denisa | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

RE: CC3214698 Hi Denisa, I have located your Care Plan. At this stage due to the timeframe I can fully cancel your Care Plan but I am unable to refund the payments. However, If you contact your bank and advise of the above they will be able to process an indemnity claim and advise further. Would you like me to fully cancel your Care Plan at this stage? - AK

Baneas Denisa | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Denisa, I have now fully cancel your Care Plan and update your address to Ladyswood House. Thanks. AK

Baneas Denisa | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

No problem. - AK
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