Currys PC World

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Avril's complaint against Currys PC World

Avril

20/10/2015

[RESOLVED] - Product Support AG

Complaint against Currys PC World

I have noticed that £8.50 each month for the last two months has been taken from my account for a warranty or knowhow that I never requested when I purchased by Tv about 2 months ago. I'm not happy and would like this to be stopped and a full refund given please

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Currys PC World resolved this complaint

  • Comments (17)

TEAM KNOWHOW | | VERIFIED

Hi Avril. If I could kindly ask you to forward the reference number that appears on your bank statement onto me, i'll gladly ensure that the payment is cancelled. Any refunds due can then subsequently be requested. Richard

Avril | | VERIFIED

User Responded via private message

Avril | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Avril. Thanks for your prompt response. Unfortunately I haven't been able to locate the agreement details with the information provided. If you can however send me your address details, via a Private Message, i'm sure i'll be able to help. - Richard

Avril | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

I can arrange this for you on receipt of the requested information Avril. - Richard

Avril | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Avril, Thanks for that. I have now arranged for a cancellation for you. This will also entail a full refund for the 3 payments taken. Apologies for this - Ian

Avril | | VERIFIED

User Responded via private message

Avril | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Avril, Thanks for your continued contact. I would need to arrange for our Finance Team to call you to transfer the additional £17.00. Could you advise your contact number as a direct message here. I have noted your comments under case reference number CC2851401 Thanks - Gary

Avril | | VERIFIED

My number is.07968214104 but I won't be able to answer my phone toll between 1.30 - 2pm or after 5.30 pm

Avril | | VERIFIED

User Responded via private message

Avril | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Avril, Thanks for the extra info. Our Finance Team will call you in the next 2 - 3 working days. Kind regards - Gary

Avril | | VERIFIED

User Responded via private message

Avril | | VERIFIED

All money has now been refunded
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