Currys PC World

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SAVE ON YOUR INSURANCE

mark's complaint against Currys PC World

mark heveran

28/12/2017

[LAPSED] AG SUPPORT SCAM

Complaint against Currys PC World

I recently went through my accounts and found payments of £3-50 for AG Support. I NEVER take out any insurance on any new products, this goes under the radar as it isn't a direct debit. Just rang to complain and stop the payment,the company has changed its phone number to the contact on the bank statement, went through to a call centre in India, the assistant was hard to talk to,(poor - but smacks of cheap customer service) and told me I had bought white goods from you. This needs taking further, I suppose the store assistant at Currys has been told to sell this, he or she then gets a bonus to boost their poor pay. This is going to be huge, ticking boxes and selling unscrupulous policies to members of the public.

  • supporters 0

Lapsed. mark has not responded in 90 days

  • Comments (8)

TEAM KNOWHOW | | VERIFIED

Hi Mark, thanks for getting in touch. I am sorry that you were not aware of the Support Agreement that you had in place. The agreement will show on the purchase receipt and a copy would have been provided showing the terms. I am unsure of whom you may have spoken to as we only have the 1 contact centre which is based in the UK. We will be more than happy to cancel the agreement for you. 1/2

TEAM KNOWHOW | | VERIFIED

Please provide your full address contact number, the AG reference number and the product it was taken out against to [email protected] Please include the reference number SPK805 and a copy of your post. - Rich D

mark heveran | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Not a problem Mark. If you could please e-mail the other information that we requested to the address provided we will be happy to assist you with your request.- Rich D

mark heveran | | VERIFIED

I have now e mailed you the info I await your reply. Regards. Mark.

TEAM KNOWHOW | | VERIFIED

Thank you Mark,. our letusknow Team will reply within the next few days. Thanks, Rich D

mark heveran | | VERIFIED

User Responded via private message

TEAM KNOWHOW | | VERIFIED

Hi Mark, I can confirm we have no active policies under your name or address. Thanks - Lucy.
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