Currys PC World

4.00 stars

2904 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Daniel's complaint against Currys PC World

Daniel Wratten Sanchez

29/07/2019

[LAPSED] Damage to my floor/kitchen panels

Complaint against Currys PC World

Good evening, We had a washer dryer installed by Currys/PC World. After a couple of months, we come home to our kitchen being flooded. As we are in a new build development, we called the site manager to come and help us. They look and established that the waste water dispose pipe was not clipped in place using the u-bend that should be supplied with the machine and thus had come out and leaked over the floor. Not at any point did the installation team mention anything to us. When we pay £25 for the installation of a machine, you expect it to be done properly! There is damage to our flooring and kitchen units whereby they will need to be replaced. I have had to chase after some time as no one from the third party had got back to me. I had even had an email that explained that they had spoken to a lodger over the phone who explained that there was no damage. It is clear that this is another mistake as this is completely unrelated as we do not even have a lodger! We had someone from Hawks Logitics (third party) come over and look at the damage. Whilst he was a lovely guy, he reluctantly admitted damage for one unit (panel blown due to moisture) in the kitchen but said that there was no damage to the panels which are right next to the unit..... He went away saying that he will review the case and get back to me within a week. It has been over 2 weeks and I would really like to get this sorted... Kind regards, Danny

  • supporters 0

Lapsed. Daniel has not responded in 90 days

  • Comments (3)

TEAM KNOWHOW | | VERIFIED

Hi Daniel, really sorry to hear of the issues. If you do still require assistance with this matter, please email [email protected] with reference SPK180928 in the subject line. It would be good if you could also include your full address, receipt details for the product, and any other references you have. Thanks. - Belinda

Daniel Wratten Sanchez | | VERIFIED

The case has been reviewed and rejected as we have no photos of the water on the floor!! I have damaged units due to this! That is the evidence! There is damaged units behind the washing machine and into my kitchen. Where else can the issue come from..... Will someone take this seriously if I get in touch?

TEAM KNOWHOW | | VERIFIED

Hi Daniel, thanks for getting back to us. If you could email the details to [email protected] quoting the above reference we will be able to support you further with your case. - Jack
400 characters

2,903 other reviews of Currys PC World


loader