Currys PC World

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Mrs. A's complaint against Currys PC World

Mrs. A Stretton

20/10/2015

[LAPSED] Delivery of fridge freezer

Complaint against Currys PC World

I recently ordered a fridge freezer to be delivered to my daughters flat. No problem with the delivery time but I did have a problem with how the fridge was left.The fridge was left in the kitchen unwrapped.The driver informed my daughter not to use the fridge for two hours after switching on and left.According to the delivery ticket the wrapping was supposed to be removed from site,why was it not done.

  • supporters 0

Lapsed. Mrs. A has not responded in 90 days

  • Comments (3)

TEAM KNOWHOW | | VERIFIED

Good Morning. As part of our delivery service our drivers should always remove the packaging from an appliance when requested to do so by a customer. I offer my sincere apologies if on this occasion this didn't happen. If you'd like to notify me of the delivery reference I'd like to forward your concerns onto the relevant delivery centres management team. We advise customers to allow a new Fridge Freezer to stand for around 4 hours before use to allow the gases in the compressor to 'settle'.

Mrs. A Stretton | | VERIFIED

i assume this is what you require 7426csc dartfotd if not maybe its 7426196122

TEAM KNOWHOW | | VERIFIED

Thank you for the reply and information that we required. I will feed this back to the Dartford depot as the wrapping should not have been left on the product like that. If you would like me to authorise for the wrapping to be collected, I can arrange this. - Thanks, Rich D
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