Currys PC World

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Wendy's complaint against Currys PC World

Wendy Pithouse

13/10/2019

[RESPONDED] Direct Debit taken for over 5 years

Complaint against Currys PC World

A monthly direct debit of £4.50 is being taken from my Aunts Current Account, for which I have been recently been granted power of Attorney. She does not know what this is for and was totally unaware of it being taken. She vaguely remembers buying a TV from Currys some years ago. Online banking allows me to search as far back as April 2014 and the direct debit was going out then. My Aunt has always had very comprehensive home insurance, which covers accidental damage etc and would not have subscribed to any insurance cover. My Aunt is partially sighted and her pride has, until now, prevented her from asking for help. Please can you advise how I can claim a full refund on her behalf. I have tried ringing customer services but it just rings and rings.

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Currys PC World has responded

  • Comments (4)

TEAM KNOWHOW | | VERIFIED

Hi Wendy, thanks for getting in touch. I am sorry to hear a payment has been taken from your account. So this can be investigated further could you please email [email protected] quoting reference: SPK180895 including your full name, address and amount that has been taken. - Jack

Wendy Pithouse | | VERIFIED

User Responded via private message

Wendy Pithouse | | VERIFIED

All sorted now - full refund given. Disgusted that dd was taken for all these years and that no compensation was offered... but I guess you can't have everything.

TEAM KNOWHOW | | VERIFIED

Thanks for getting back to us. I'm happy to hear this has been resolved. - Jack
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