Currys PC World

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Raman's complaint against Currys PC World

Raman Sekhon

31/03/2018

[RESPONDED] Dishonesty and missold items

Complaint against Currys PC World

I bought an expensive laptop on 25/03/18 at Stevenage store as my local store didn’t have it in store. I checked my reciept 4 days later and noticed I was falsely charged for 2 recovery sticks, software installation of which I never received and didn’t know I was being charged for, and cloud storage which I was never given and again didn’t know I was being charged for. I stated I didn’t want cloud storage and was charged for it regardless!!! I was given one memory stick with what I was told had windows 10 on it in case needed to reset the pc. I took my receipt to my local store who told me what the items on my reciept were that I had been falsely charged for and have written a email to the Stevenage store on 28/03/18 to call me to get my money back. However I have not heard anything. The manager at my local store was disgusted by this so they checked the memory stick as they expected it had been midsold with nothing on it and found it to be defective!!! I am also disgusted.

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Currys PC World has responded

  • Comments (2)

TEAM KNOWHOW | | VERIFIED

I'm really sorry you had this experience with us in store Raman, that definitely does not sound like the level of service we aim to provide. So we can look into this futher for you, please email a copy of your review along with your full name, address and a clear photo of your receipt to [email protected] Hopefully we can get this resolved for you. - Ed

TEAM KNOWHOW | | VERIFIED

I'm really sorry you had this experience with us in store Raman, that definitely does not sound like the level of service we aim to provide. So we can look into this futher for you, please email a copy of your review along with your full name, address and a clear photo of your receipt to [email protected] Hopefully we can get this resolved for you. - Ed
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