Currys PC World

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Sharon's complaint against Currys PC World

Sharon Platt

14/11/2018

[LAPSED] Don't order online

Complaint against Currys PC World

I ordered an item which was to be delivered to store within 7 days,after 7 days I rang to be told it had been delivered to store. I went to collect to be told it had gone missing and would not give me a refund until an investigation was completed. As Currys had not given me my order within the 7 days I feel i should be given a refund as not my fault it has gone awol

  • supporters 0

Lapsed. Sharon has not responded in 90 days

  • Comments (1)

TEAM KNOWHOW | | VERIFIED

Hi Sharon, thank you for your e-mail with regards to your missing online order. I understand your frustration that a refund cannot be obtained until the investigation has been carried out. Once the courier have completed their investigation they will contact our online team who will process the refund for you. - Rich D SPK180795
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